Shipping policy

United Kingdom Shipping

Free Shipping: Available for orders over £30 within the UK.

Carriers: We use Royal Mail Tracked 24/48 (Signed For) Service.

Cut-off Time: The cut-off time for same-day dispatch is 1.30 PM on weekdays. We aim to dispatch as many orders as possible even after the cut-off time but cannot be held responsible for orders not dispatched on the same day after this time.

Processing Time: All orders are processed within 24 hours (Monday-Friday, excluding holidays).

Delivery Time: Your package will arrive between 1-4 working days, based on the shipping service selected, except in the Highlands and Islands, where additional days may be required.

Weekend Orders: Orders placed after 12 PM on Fridays or weekends will be dispatched the following Monday (excluding bank holidays).

Notifications: You’ll receive an email with your tracking number once your order is dispatched.

Exceptional Circumstances: We cannot guarantee delivery times during Royal Mail strikes, adverse weather conditions, or other disruptions. Refunds are unavailable for orders already dispatched, but we can resend lost or wrongfully delivered parcels.

Shipping Rates: Shipping fees depend on the delivery destination and size of the order. Calculate the final price at checkout.

 

Support and Policies

Customer Support: For any queries or assistance, please contact us at +44 7308 577 770 or email info@amberoud.co.uk.

Delivery Delays: While we strive for timely deliveries, we cannot be held responsible for delays caused by customs inspections or other factors beyond our control. Rest assured, your purchase is secure with us.

Returns & Refunds: For information on exchanges or cancellations, please visit our Returns & Refunds page.

Liability: We provide full support and assurance, but please understand that delays caused by courier services are outside our control.

Thank you for choosing AMBER OUD PERFUMES.

YOU ARE NEVER FULLY DRESSED WITHOUT PERFUME!

 

Customer Support Team